How to upgrade a gift card or buy extra hours for it:
Using a gift card and out of hours? No problem! A Basic or Standard gift card period can be upgraded to keep listening and reading instantly and for a Premium gift card you can buy extra hours.
To upgrade or buy hours you need to add a valid payment method to your account. You can do this in the "Payment" section under "Account Information" on your account page. Click here to get to "Account Information".
Now this is important once you have registered a payment method: To upgrade your Basic or Standard gift card, you need to go to the "Manage gift cards" section of your account page. You can access this gift card page by clicking here or by using the menu in the upper right corner of your account page. Changing your subscription under "Account Information" will not affect your gift card period. Once on the gift card page, you can choose the new subscription and pay the difference to the higher price calculated by how many days that are left in the current period. If you already have a Premium gift card period, you can buy extra hours directly in the "Subscription" section of the "Account Information" page instead or you can head to "My hours" to buy extra hours.
If your gift card stretches over several months, you will have to upgrade each period separately.
You cannot redeem a new gift card to keep listening if you run out of hours. If you redeem a gift card during an ongoing period, no matter if the current period is paid or another gift card period, this newly redeemed gift card will first take effect after the current period is over. So if you are out of hours, please upgrade or buy extra hours. It is not possible to change the start date of your next gift card.
Gift cards are only available for the following markets and have to be bought on the respective website: Austria, Belgium, Denmark, Finland, Germany, Netherlands, Norway, Poland, Sweden, Switzerland, United Kingdom
Gift cards are not transferable between markets.