The app says my subscription is inactive, when it isn't. Why?

If the app says your subscription is inactive even though you have activated it, try these steps.

1. Restart the app

If you have just activated or reactivated your subscription, the app may not have updated yet. Close the app completely and open it again.

2. Check that you're logged in to the right account

If you activated your subscription on our website, make sure you're logged in to the same account in the app.

1. Log in on our website and go to your account page. You'll find your e-mail address under "Your details", near the bottom of the page.
2. In the app, tap "Profile". You'll see the e-mail address you're logged in with at the top.
3. If the e-mail addresses don't match, tap "Log Out" under "Profile" and log in again with the right account.

If you usually log in with Apple or Google, make sure you choose the same option as before. You can read more in our article about login problems and the different ways to log in.