If your book won't start playing, or the playback keeps freezing or stopping, try these steps:
- Make sure you have the latest version of the BookBeat app.
- Close the app completely and open it again.
- If you're streaming the audiobook, make sure you have a stable internet connection.
- Download the book to listen offline. Tap "Download" under the book cover. When the download is finished, you'll see a "Downloaded" label and a green icon under the cover. Even if your internet connection is good, streaming can be a bit unstable, especially when you're on the move. We recommend always downloading the book you're currently listening to.
- If you're listening to a downloaded book, try removing the download and downloading the book again.
- Check whether there is an update available for your phone's or tablet's operating system.
- Restart your phone or tablet.
Error code 11005
If you see error code 11005, the steps above can usually solve the problem. Downloading the book, or removing the download and downloading the book again, often helps the most.
Error code 10429
If you see error code 10429, please get in touch with us through our contact page and we'll help you.
Parts of words or sentences are missing
If the beginnings of sentences or parts of words disappear during playback, make sure the book is downloaded. If you're listening through a Bluetooth device, try playing the book through a different sound source, such as your phone's speaker. If that solves the problem, remove the Bluetooth device in your phone's Bluetooth settings and pair it again.
If you're still having trouble, please get in touch with us through our contact page. Tell us a little about the problem and what you've already tried, and we'll help you from there.