Subscription & Payment

Your Subscription

• How do I cancel my BookBeat subscription?
• How much does BookBeat cost?
• How do I reactivate my subscription?
• Can I pause my BookBeat subscription?
• The app says my subscription is inactive, when it isn't. Why?

Payment

• What is a CVV/CVC code?
• How do I change my payment method?
• Where can I get a receipt for my payment?

Subscriptions

• What do I do if I have used up my hours?
• Where do I find my consumed hours?
• How is my hourly consumption calculated?
• Can I save unused hours?
• What is the difference between the subscription types?
• How do I change my subscription type?

Account information

• How do I change my e-mail address or password?
• What should I do if I've forgotten my password?
• Why haven't I received a password reset e-mail?
• Why can't I log in to the website?
• How do I delete my BookBeat account?